Legal
Privacy Policy
Memo is developed and operated by 42pixels FZ-LLC, a company registered in Abu Dhabi, United Arab Emirates (“Memo”, “we”, “us”). This policy covers the Memo app on the App Store (“Memo - Transcribe Voice Notes”, App Store ID 6450138660) on iPhone, iPad and Apple Watch, and the website withmemo.app.
In short
- On-device AI: your recordings, transcripts and summaries stay on your device. We never receive them.
- Cloud AI: Memo asks before anything goes to our AI partners (Anthropic, OpenAI and Replicate). Then your recording and its text are used only to create your live captions, transcript, summary and answers, and never to train AI models. Our AI partners, Anthropic, OpenAI and Replicate, receive only what the feature you use needs. They process it on our behalf to return the result, may not use it to train their models, and protect it with safeguards equal to those described in this policy.
- No tracking, no selling: Memo does not track you, does not use the advertising identifier and does not sell or share your data with advertisers or data brokers.
- Your control: you can delete any memo, or your whole account and everything in it, from within the app.
What we collect and why
Account. Memo works without an account: an anonymous ID is created on your device. Signing in with Apple or Google is optional; if you sign in, we store your name and email address as the sign-in provider shares them. We never receive your password.
Your content, with Cloud AI. When you use Cloud AI, we process the recording, its live captions, transcript, summary, title and to-dos, your questions to Ask Memo, photos you attach and the text of documents you import (the document file itself stays on your device). We use it only to provide these features, and we store it in your account so you can open it on your devices. Photos are stored with the memo and are never sent to an AI provider or used for advertising.
Purchases. Memo Pro is billed by Apple. We receive your subscription status, never your payment details.
Device identifiers. A push notification token (to tell you when a memo is ready), an app attestation token (to confirm requests come from the genuine Memo app) and an analytics app instance ID.
Usage and diagnostics. Firebase Analytics tells us how Memo is used, for example which steps of the first launch people complete. These events never contain what you say or write. Firebase derives a general location, such as country and city, from your IP address; Memo never asks for your precise location. Memo also sends Apple’s daily summary of how quickly the app starts on your device (launch times only), so we can keep it fast. Firebase Crashlytics collects crash reports and diagnostic data, which are not linked to your account.
Preferences. Your answers in the first launch (what you record, your language, whether to list to-dos) set defaults in the app.
Shared links. If you share a memo as a link, what you choose to share can be read by anyone with the link until you revoke it in the app. The audio is never shared.
Support. If you email us, we keep the conversation to help you.
Website. withmemo.app sets no cookies and runs no analytics. Our hosting provider keeps standard server logs for security.
Who processes your data
We share data only with the service providers below, only for the purposes above. Each is bound to protect your data at least as well as this policy does.
| Provider | What for |
|---|---|
| Google (Firebase and Google Cloud) | Hosting, storage, sign-in, analytics, crash reports and notifications |
| Anthropic and OpenAI | Cloud AI: live captions, transcription, summaries, to-dos and Ask Memo answers |
| Replicate | Cloud AI: transcription |
| RevenueCat | Subscription status |
| Apple | Billing and Sign in with Apple; on-device speech recognition and Apple Intelligence run on your device |
Versions of Memo before 1.108 also used Amplitude for product analytics.
Your choices
- Before Memo first sends anything to an AI partner, it asks you on an “Activate Memo AI” screen. Nothing is sent until you tap Activate.
- You choose On-device AI or Cloud AI. Your content goes to an AI partner only when you use Cloud AI; On-device AI and offline notes stay on your device.
- Microphone, camera, speech recognition and notifications are iOS permissions. Memo asks first, and you can change them at any time in iOS Settings.
- You can withdraw your consent at any time: switch to On-device AI, turn a permission off, or delete your data.
How long we keep it, and how to delete it
- Cloud AI memos stay in your account until you delete them. To delete one memo, delete it in the app.
- To delete everything, open Settings in the app and choose Delete account. This removes your account and all its memos, recordings and photos.
- On-device data stays on your device until you delete it or the app.
- Analytics and crash data are kept for the provider’s standard period; server logs for about 30 days; support emails for a reasonable time after your request is closed.
Security
Data is encrypted in transit and at rest. Each account can reach only its own data, and the backend accepts requests only from the genuine Memo app. If you find a security problem, email support@42pixels.co.
Where your data is processed
Our providers process data in the United States. Where the law requires it, for example for the EU and the UK, transfers are covered by standard contractual clauses or equivalent safeguards.
Your rights
Depending on where you live (for example under the GDPR, the UK GDPR, California law or the UAE Personal Data Protection Law), you can ask to access, correct, delete or receive a copy of your data, object to or restrict processing, and withdraw consent. You can do most of this in the app. For anything else, email support@42pixels.co; we may ask you to confirm the account is yours. You can also complain to your data protection authority.
Where a legal basis is required, we rely on our contract with you (providing Memo), our legitimate interests (understanding use, fixing crashes, keeping Memo secure) and your consent (for example notifications).
Children
Memo is not directed at children under 13, or under 16 where the law sets that age. If you believe a child has given us personal data, email us and we will delete it.
Changes
We update this policy when Memo changes. The date above shows the current version. If a change is significant, we will tell you in the app.
Contact
42pixels FZ-LLC, Abu Dhabi, United Arab Emirates. support@42pixels.co. Help is at /support; our Terms of Use are at /terms.